Our services
We provide person-centred support that empowers adults with learning disabilities and autism to live fulfilling, independent and meaningful lives. Working in partnership with individuals, families, healthcare professionals and commissioners, we deliver tailored services that promote choice, dignity, wellbeing and positive outcomes. Every aspect of our care is designed around the unique needs and aspirations of the people we support, ensuring compassionate, responsive
and high-quality care at every stage of their journey.
Admissions & Assessments
Creating a smooth, safe and personalised
transition into our care.
At Crestos Care, we believe that every successful placement begins with a thorough understanding of the individual. Our admissions process is designed to ensure that every person receives the right support from the very beginning.
Each referral is carefully reviewed by our management team to ensure we can meet the individual's needs safely and effectively. Where appropriate, we carry out a comprehensive assessment involving the individual, their family, current care providers and multidisciplinary professionals.
Following assessment, we develop a personalised care plan, support plan, risk assessment and, where required, relapse and crisis management plans. We also work closely with commissioners to develop a smooth transition plan, allowing individuals to become familiar with our service before moving in.
Our goal is to provide a safe, well-planned and person-centred transition into care.
Promoting healthier lives through accessible,
person-centred healthcare.
We work closely with local healthcare professionals to ensure every individual has access to the medical support they need.
We maintain strong relationships with Community Learning Disability Teams (CLDT), local GP practices and NHS services. Every individual is supported to register with a GP, dentist and optician, while also receiving annual health checks and personalised Health Action Plans.
Where additional support is required, we ensure reasonable adjustments are made so that everyone can access healthcare safely, comfortably and with dignity.
Our aim is to promote long-term physical wellbeing by ensuring every individual receives the healthcare, guidance and ongoing support they deserve.
Medical & Healthcare Support
Education & Employment
Encouraging independence through learning, development and opportunity.
We believe everyone should have opportunities to learn new skills, build confidence and achieve personal goals.
Individuals are supported to access local colleges, adult education, vocational training and voluntary opportunities. Where appropriate, we also assist people in preparing for and accessing paid employment.
Alongside education and employment support, we encourage the development of everyday life skills including literacy, numeracy and independent living skills, helping individuals reach their full potential.
By promoting lifelong learning and meaningful opportunities, we empower the people we support to live more independent, fulfilling lives.
Supporting meaningful experiences that enrich everyday life.
Meaningful activities are an important part of physical, emotional and social wellbeing.
Every individual works alongside their care team to create a personalised weekly activity programme based on their interests, goals and preferences. Activities may include community outings, hobbies, therapeutic activities, exercise, social events and leisure opportunities.
We believe financial circumstances should never become a barrier to participation and always encourage choice, inclusion and community involvement wherever possible.
Our focus is on helping people build confidence, develop relationships and enjoy fulfilling experiences that support both independence and wellbeing.
Social & Recreational Activities
Consultation
Working together to provide the very best care.
At Crestos Care, the people we support are involved in every stage of planning and reviewing their care.
We encourage open communication through regular meetings, care reviews and daily conversations with our care teams. Families, advocates and healthcare professionals are also involved where appropriate.
By listening to the people we support, we ensure that our services continue to reflect their wishes, goals and changing needs.
Working collaboratively allows us to build trusted relationships and provide care that is responsive, personalised and focused on achieving positive outcomes.
Putting individuals at the centre of every decision.
Everything we do is centred around the individual.
We encourage people to make informed decisions about their own lives and provide information in accessible formats to help them understand their choices. Communication passports and Easy Read materials are available where needed.
Care plans are developed with the individual rather than for them, ensuring they remain in control of decisions wherever possible. Reviews are carried out regularly so that support continues to reflect changing needs and personal aspirations.
By promoting independence, choice and empowerment, we help individuals take an active role in shaping the support they receive.
User Involvement
Privacy & Dignity
Providing compassionate care that respects every individual's dignity and independence.
At Crestos Care, we believe every individual has the right to be treated with dignity, respect and compassion at all times.
Our staff are trained to preserve each person's privacy, individuality and independence while delivering high-quality, person-centred support. We understand that care should always be delivered with sensitivity, ensuring that people feel valued, listened to and supported in an environment where they feel safe and comfortable.
We are committed to providing care without discrimination and work in accordance with our policies to promote equality, respect and inclusion. Every decision we make is guided by the individual's rights, personal preferences and wellbeing, while maintaining the highest standards of safety and professional care.
Celebrating individuality and providing inclusive care for everyone.
We are committed to creating an environment where every individual is treated fairly, respectfully and without discrimination, regardless of their race, ethnicity, culture, religion or personal background.
Our care is tailored to recognise and respect each person's cultural identity, beliefs and individual preferences. We understand that truly person-centred care means embracing diversity and ensuring that everyone feels valued, understood and included.
All members of our team receive ongoing Equality, Diversity and Inclusion (EDI) training, including Unconscious Bias awareness, enabling them to provide culturally sensitive support that reflects the unique needs of every individual we care for.
Equality, Diversity & Inclusion
Spiritual Support
Supporting faith, beliefs and personal values as part of holistic care.
At Crestos Care, we recognise that spiritual wellbeing can play an important role in a person's overall health and quality of life.
As part of our assessment and care planning process, we take time to understand each individual's religious beliefs, spiritual preferences and cultural practices. We encourage and support people to practise their faith in ways that are meaningful to them, whether that involves attending places of worship, participating in faith-based activities or maintaining personal spiritual routines.
By respecting every person's beliefs and values, we help create an environment where individuals feel accepted, supported and able to live according to what matters most to them.
Listening, learning and continually improving the care we provide.
We are committed to maintaining the highest standards of care and believe that feedback is essential to the continuous improvement of our services.
We actively encourage comments, suggestions and feedback from the people we support, their families, advocates, healthcare professionals and commissioning authorities. Regular reviews, service user meetings and ongoing communication with key workers provide opportunities for individuals to share their experiences and help shape the services we deliver.
Should concerns arise, we operate a clear, transparent and accessible complaints procedure. Every complaint is treated with respect, investigated thoroughly and responded to fairly and promptly. Where appropriate, lessons learned are used to improve our services and ensure we continue to deliver safe, high-quality, person-centred care.
